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Help Desk

Membership

What does it cost to use the Jourday Travel Platform?

There is no cost to become a member and use the Jourday Travel Platform or its services. The only fee is the cost of purchasing Travel bites.

How can I sign up for a new account?
There are two ways to sign up for a new account:
  1. When you make your first booking a new account will instantly be created for you.
  2. From the Traveller’s Area page there is a sign up option where you can create a new account. Once the procedure of signing up is completed,  you will receive an email confirmation that your account has been created.
Will I receive an email once I create my account?

An email will be sent shortly after creating your account. If you don’t receive an email confirming the account creation please follow the below process:  

  1. Check if an email from no-reply@jourday.com has been delivered to your email folder for spam or junk email. In case our confirmation email was directed to one of these inbox folders please change and adapt your email settings in order to avoid future emails from the address no-reply@jourday.com ending up in your spam or junk folders.
  2. Check if the email you used to setup your Jourday account with is the correct one.

If despite all the above, you still haven’t received our confirmation email, please send an email to customer_service@jourday.com

Can I change my initial password for security reasons?

Yes and we recommend that our members change their password frequently.

To change your password you should login and go to the Traveller’s Area. You will find a profile edit form where you can change your password.

How can I change my personal account information?

To change your account information, follow the steps below:

  1. Go to www.jourday.com and login.  
  2. Go to the Traveller’s Area and fill the Profile Edit Form.
  3. Once you have completed the changes, click on the “update” button at the bottom of the page, in order to update your account information
What should I do if I forget my password?

To recover your password go to the JourDay website, follow the steps below

  1. Go to www.jourday.com
  2. Below the section of the login credentials, press the option “I forgot my password”.
  3. Enter your email address - the last one provided to us.
  4. You will receive an email with a link to reset your password.
  5. You have to complete the reset process within 24hours from receiving the email with the link, otherwise you will have to repeat the above steps.
Can I cancel my membership?

Yes, you can cancel your membership any time.

Go to www.jourday.com and login. Go to the Traveller’s Area and click the “Cancel my Membership” option.

How can I return to the Home page?

Click on the JourDay logo located at the top left corner from any page, and you will immediately be directed to the home page.

Travel Bite Services

Will I receive an email for a booking I made?

An email will be sent shortly after making a booking and payment. If you don’t receive an email confirming your payment please follow the below steps: 

  1. Check if any email from no-reply@jourday.com has been delivered to your email folder for spam or junk email. In case our confirmation email was directed in one of these inbox folders please change and adapt your email settings in order to avoid future emails from no-reply@jourday.com ending up in spam or junk email folders.
  2. Check if the email you used to setup your Jourday account with is the correct one

If despite all the above you haven’t still received our confirmation email please send us an email at customer_service@jourday.com.

What should I do if I forget my password?

To recover your password go to the JourDay website, follow the steps below

  1. Go to www.jourday.com
  2. Below the section of the login credentials, press the option “I forgot my password”.
  3. Enter your email address - the last one provided to us.
  4. You will receive an email with a link to reset your password.
  5. You have to complete the reset process within 24hours from receiving the email with the link, otherwise you will have to repeat the above steps.
How can I change my personal account information?

To change your account information, follow the steps below:

  1. Go to www.jourday.com and login.  
  2. Go to the Traveller’s Area and fill the Profile Edit Form.
  3. Once you have completed the changes, click on the “update” button at the bottom of the page, in order to update your account information
How do I know if a travel bite is for instant booking or upon request?

 

The majority of our travel bites are instant bookings. All instant bookings are marked by a yellow tag – thunder bolt sign Untitled1- at the destination webpage or at the travel bite page.

How do I use the voucher?

A voucher will be sent to you once you have completed your booking and have made your payment. The voucher is your proof of payment and proves your eligibility to our partners that you can redeem the specific travel bite.

Your travel bite is valid for the name, number of persons, date, and time included on the voucher.

You will have to present the voucher to the travel service provider prior to the commencement of your travel bite service.

All necessary details and information will be included in the email you will receive with your voucher.

Do I have to pay any additional fee or tax besides the price displayed for each travel bite?

No, all applicable fees and taxes are included in the displayed prices of each travel bite.

How can I find at the travel bite webpage the local contact information for the activity provider?

Detailed contact information for your local activity provider will be provided once your booking and payment is confirmed and will be displayed on your voucher.

Why do I have to pay before I receive the travel bite service?

You will have to complete the payment of the chosen travel bite/s in order to secure your reservation and to receive your voucher.

Where is the meeting point displayed?

Detailed information for the meeting point will be provided once your booking and payment is confirmed and will be displayed on your voucher.

Where do I wait for my pick-up?

For Travel bite services that include pick-ups, the details of the location for the pickup will be provided once your booking and payment is confirmed and will be displayed on your voucher.

Where can I check the pickup and drop off places of a travel bite?

In the majority of the travel bites there are meeting points where you will be able to meet with our travel bite service partner. Detailed information regarding meeting points, meeting times and contact information of the travel bite service partner will be displayed on your voucher. In some cases we do offer Pick-up and drop-off services from and to your hotel and this is one of the reasons we request you during the booking process to include the name of the Hotel you will be staying during the date the travel bite service will take place.

Booking & Payment Process

How can I book online?
  1. Type in the destination field the city, region or country you wish to visit and press enter or the search button on the homepage.  Alternatively, scroll down on the map and choose the destination by clicking on the relative arrow.
  2. Once the destination has been chosen, Travel Bites related to the destination will be provided. You can further filter the results by choosing categories that you are interested in which are located at the top of the destination page. It is easy to navigate through the various Travel bites, to book online and manage all of your bookings through our website.
  3. After finding a Travel bite you would like to purchase:
    1. Choose the date - located on the right side of the Travel bite page,
    2. The number of the travelers – according to their age
  4. Then click the Add to Backpack.
    1. For some Travel bites you might need to choose from different options like starting time, languages, etc. In this case a list of all the choices available for your selected day will pop up and you can select the option you would like.
    2. Be aware that all options will show the price for the number of travelers you have input earlier. Once you select the option click the Add to Backpack. At this stage you will be able to choose from a pop up window either to proceed to payment or discover more travel bites.

At any time when you decide to proceed with the payment select the Backpack icon at the top of the webpage and you will see all travel bites selected with prices for each travel bite.

If you agree with the price quoted, you then can proceed to payment. At this stage you can either remove a travel bite from your list by clicking on the delete this date just below the travel bite or change the number of the travelers per age level.

For the completion of the booking, you will have to complete the payment process; the contrary, that is having travel bites in your Backpack, doesn’t in any way imply that you have completed the booking process for those travel bites.

Once you have made payment of the chosen travel bites, you will receive an email confirmation for your payment. Shortly after that, you will receive your voucher and confirmation of your booking. Please be aware that for travel bites that are not under instant bookable status, but are listed upon request booking, we need up to 48 hours to confirm your booking from our provider.

Will I receive an email for a booking i made?

An email will be sent shortly after making a booking and payment. If you don’t receive an email confirming your payment please follow the below process: 

  1. Check if any email from no-reply@jourday.com has been delivered to your email folder for spam or junk email. In case our confirmation email was directed in one of these inbox folders please change and adapt your email settings in order to avoid in the future emails from no-reply@jourday.com to end up in spam or junk email folders.
  2. Check if your email you setup in your Jourday account is the correct one.

If despite all the above you haven’t still received our confirmation email please send us an email at customer_service@jourday.com.

What should I do if I forget my password?

To recover your password go to www.jourday.com  and below the section with the login credentials press the “I forgot my password”. You will be prompted to enter you email address which should be the last one provided to us. Shortly you will receive an email with a link to reset your password. You will have to complete the reset process after receiving the email with the link within 24 hours otherwise you will have to repeat the whole process.

How can I return to the Home page?

From any webpage if you click on the Jourday logo located at the top left corner you will be taken at the home page.

How safe is the payment process and payment information provided?

All transactions made through and payment information provided through Jourday Travel Platform are safe and private using SSL technology provided by PayPal. SSL encrypts your personal information such as your password and credit card details and your credit card is available only to you and the credit card companies. Please be aware that we do not store credit card information.

Do I have to pay any additional fee or tax besides the price displayed for each travel bite?

No, all applicable fees and taxes are included in the displayed prices of each travel bite.

How do I use the voucher?

The voucher that will be sent to you after completing the booking and payment process is the proof of your payment and eligibility to our partners that you can redeem the specific travel bite for the name or number of persons included in the voucher at the date and time indicated in the voucher. You will have to take with you the voucher to present to the travel service provider prior to the commencement of your travel bite service. All needed data and information will be written on the email sent to you along with the voucher.

Why do I have to pay before I receive the travel bite service?

You will have to complete the payment of the chosen travel bite/s in order to secure your reservation and to receive your voucher.

How do I know if a travel bite is for instant booking or upon request?

The majority of our travel bites are instant bookings. All instant bookings are marked by a yellow tag – thunder bolt sign Untitled1- at the destination webpage or at the travel bite page.

How can I find at the travel bite webpage the local contact information for the activity provider?

Detailed contact information for your local activity provider will be provided once your booking and payment is confirmed and will be displayed on your voucher.

Why do I have to input the name of the hotel I will be staying during the booking process?

There are two reasons we request from you the name of the Hotel you will be staying:

  1. In some cases our Travel bite service partner offers a Pick-up and drop-off service from and to your hotel.
  2. Due to our privacy policy and in order to protect your personal information we provide to our Travel bite service partner your name (and where applicable the persons named or included in the booking on behalf of which you have made bookings) and your hotel name for pick-ups and drop-offs and we do not disclose any other Personal Information. So in case you need to be informed by our Travel bite service partner for a last minute change he will leave a message for you at the reception of the Hotel the name of which you have provided to us during the booking process and at the same time he will inform our customer service as well.
Where is the meeting point displayed?

Detailed information for the meeting point will be provided once your booking and payment is confirmed and will be displayed on your voucher.

Where should I wait for my pick-up?

For Travel bite service that include pick-up service the location of the pickup will be provided once your booking and payment is confirmed and will be displayed on your voucher.

Can I book an activity in a different currency?

Your reservation will be processed in euro. The approximate currency conversion shown with our currency calculator is based on current information from multiple sources. Jourday does not, and cannot, verify the actual conversion rates utilized either by the above-mentioned sources or by your card issuer or bank.

Why does the currency change at checkout?

Though you can select to view your Travel bites in your preferred currency from options provide through Jourday for ease of reference, the final transaction will be processed in euro. The approximate currency conversion shown with our currency calculator is based on current information from multiple sources. Jourday does not, and cannot, verify the actual conversion rates utilized either by the above-mentioned sources or by your card issuer or bank.

Reviews & Ratings

What should I do if I forget my password?

 

To recover your password go to the JourDay website, follow the steps below

  1. Go to www.jourday.com
  2. Below the section of the login credentials, press the option “I forgot my password”.
  3. Enter your email address - the last one provided to us.
  4. You will receive an email with a link to reset your password.
  5. You have to complete the reset process within 24hours from receiving the email with the link, otherwise you will have to repeat the above steps.
How can I return to the Home page?

Click on the Jourday logo located at the top left corner from any page, and you will immediately be directed to the home page.

How can I post a review?

We appreciate and thank you in advance for the reviews and ratings you post on the JourDay Travel Platform. We would like firstly to inform you that only members of JourDay Travel Platform can post a review or ratings regarding a travel bite service as long as they have purchased the specific Travel bite. Once you have received, a Travel bite service, go to the travel bite webpage and at the bottom click add review. When you have completed the rating and review, click on the “Post Comment” button.

How do I edit or delete my reviews?

You can edit and delete your reviews by following the Reviews link below the Overview section on Your Account page. Simply click the Edit or Delete button next to the review you would like to modify.

Why can’t I find my review for a travel bite?

Reviews posted on Jourday Travel Platform are subject to our Privacy Policy and any content deemed to be in violation of this policy will be deleted. To view our Privacy Policy click here.

General

Can I use the Jourday Travel platform in all browsers?

Jourday Travel platform can be accessed through the latest versions of the following browsers:

  1. Google chrome
  2. Internet explorer
  3. Safari
  4. Firefox

 

Privacy Preference Center

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